FAQ

Orders ship Monday through Friday, excluding holidays, from our warehouse. Please allow 2–3 business days for your order to be processed and shipped. You’ll receive a shipping confirmation email as soon as it’s on its way.

Once your order ships, we’ll email you a shipping confirmation with tracking so you can follow it to your door. If you don’t see it in your inbox, check your spam folder or reach out to us at hello@trovata.com.

Once an order has been placed and confirmed, we’re unable to edit, modify, or cancel it, including changes to items, sizes, or the shipping address. If something isn’t right, email us at hello@trovata.com as quickly as possible and we’ll do our best to help.

At this time we ship within the United States only. We’re not currently fulfilling or processing orders outside the US, but we’re working to expand. For questions in the meantime, reach us at hello@trovata.com.

You can return any item purchased on trovata.com within 21 days of fulfillment. Items must be returned in their original condition with all tags and packaging included. Otherwise we’re unable to accept the return or issue a refund.

Head to trovata.loopreturns.com and complete the online form. Select “return” or “exchange,” then use the pre-paid USPS return label provided and drop it at any location that accepts USPS packages.

Returns use a pre-paid USPS label, and we deduct a flat $10.00 return fee from your refund. Exchanges can be made at no additional cost within 21 days of fulfillment.

Once your package reaches our warehouse, please allow 3–7 business days, depending on peak times, for your return to be processed. When it’s accepted, we’ll issue your refund and send a confirmation email. The time it takes to appear may vary based on your original payment method.

Choose the “exchange” option at trovata.loopreturns.com and select your replacement. As soon as we receive your return, we’ll ship the new item to your original address. Items can be exchanged for a different size and/or color one time only.

Items marked Final Sale cannot be returned or exchanged. Items marked Exchange Only can be exchanged through our returns portal or refunded as store credit, but are not eligible for a refund to the original payment method.

If you placed a full-price order within 7 days before a sale begins, we’ll honor the sale price and refund the difference. We’re able to process one price-adjustment request per order, and orders placed outside that window aren’t eligible. Email hello@trovata.com to request an adjustment.

Every product page includes a size guide for that specific style, with measurements to help you find your fit. If you’re between sizes or want a second opinion, email us at hello@trovata.com. We’re always happy to help you find the right piece.

We recommend following the care instructions on each garment’s label to keep it looking its best. Have a question about a specific fabric or style? Reach out to hello@trovata.com and we’ll point you in the right direction.

We accept all major credit and debit cards, along with Shop Pay and other express checkout options, through our secure Shopify checkout.

Email us at hello@trovata.com or call (877) 879-3033. Our team is available Monday–Friday, 8am–4pm PT. You can also visit us in person at our shop: 505 31st St., Newport Beach, CA 92663.